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How this automation works
Automate personalized customer service responses to new reviews on Google My Business. Enhance local business reputation and save time.
If
New review
Trigger ingredients
ReviewerName
ReviewId
Comment
StarRating
LocationName
CreateTime
With
Prompt
Query ingredients
Response
Wait
Then
Create reply
Action fields
comment
location_id
review_id
Services used in this Applet
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Create your own Google Business Profile and AI Prompt workflow
Create custom workflows effortlessly by selecting triggers, queries, and actions. With IFTTT, it's simple: “If this” trigger happens, “then that” action follows. Streamline tasks and save time with automated workflows that work for you.
6 triggers, queries, and actions
New review
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when there is a new review for your business.
Prompt
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query will accept any prompt.
Create event post
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new event post.
Create offer post
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new offer post.
Create reply
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a reply to a review.
Create standard post
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new standard post.
Create event post
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new event post.
Create offer post
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new offer post.
Create reply
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a reply to a review.
Create standard post
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new standard post.
New review
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when there is a new review for your business.
Prompt
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query will accept any prompt.
Build an automation in seconds!
If
Select a trigger the automation will use
Then
Select an action the automation will perform
You can add delays, queries, and more actions in the next step!
More on Google Business Profile and AI Prompt
About Google Business Profile
Turn people who find you on Google Search and Maps into new customers with a free Business Profile for your storefront or service area.
Turn people who find you on Google Search and Maps into new customers with a free Business Profile for your storefront or service area.
About AI Prompt
IFTTT's AI Prompt can leverage your trigger's ingredients to do... almost anything. Generate answers to questions or pass along a personalized response using ingredients.
IFTTT's AI Prompt can leverage your trigger's ingredients to do... almost anything. Generate answers to questions or pass along a personalized response using ingredients.