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Customer.io Look up a person. Google Sheets New row added to spreadsheet. Slack Post to channel.

Post Customer.io profile to Slack from new Google Sheets row

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How this automation works

Send enriched Customer.io profiles to Slack whenever a new Google Sheets row is added. When a new row appears in the Google Sheets file you choose, the Applet looks up the email or Customer.io ID you specify in Customer.io and posts the person’s attributes and segment membership to your Slack channel. Ideal for support, sales, and operations teams that want real-time, contextual alerts combining spreadsheet data with Customer.io attributes. Note: Customize the message to fit your tone.

If
Google Sheets icon
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new row is added to a spreadsheet you specify.
Filename Path SpreadsheetUrl CreatedAt RowIndex ColumnA ColumnB ColumnC ColumnD ColumnE ColumnF ColumnG ColumnH ColumnI ColumnJ ColumnK ColumnL ColumnM ColumnN ColumnO ColumnP ColumnQ ColumnR ColumnS ColumnT ColumnU ColumnV ColumnW ColumnX ColumnY ColumnZ
With
Customer.io icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a person's attributes and segment memberships from Customer.io.
PersonId Email CreatedAt Segments
Then
Slack icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This Action will post a message to the channel you choose in Slack.
channel message title title_url image_url

Services used in this Applet

Create your own workflow

Create custom workflows effortlessly by selecting triggers, queries, and actions. With IFTTT, it's simple: “If this” trigger happens, “then that” action follows. Streamline tasks and save time with automated workflows that work for you.

27 triggers, queries, and actions

Cell updated in spreadsheet

Pro icon
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a particular cell is updated within the spreadsheet you specify.

New row added to spreadsheet

Pro icon
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new row is added to a spreadsheet you specify.

New spreadsheet added to folder

Pro icon
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new spreadsheet is added to a Google Drive folder you specify. Note: only works for spreadsheets created after the Applet turned on.

New worksheet in spreadsheet

Pro icon
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new worksheet is added to a spreadsheet you specify.

Person entered a segment

Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a person becomes a member of a segment you choose in Customer.io.

Current value of a cell

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns the current value of a single cell in your spreadsheet.

Current values of a row

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns the current values in a given row. Values from columns A-Z are available as ingredients.

History of rows added to spreadsheet

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a new row is added to a spreadsheet you specify.

History of spreadsheets added to folder

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a new spreadsheet is added to a Google Drive folder you specify. Note: only works for spreadsheets created after the Applet turned on.

History of when Cell was updated in spreadsheet

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a particular cell was updated within the spreadsheet you specify.

History of worksheets in spreadsheet

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a new worksheet is added to a spreadsheet you specify.

Look up a person

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a person's attributes and segment memberships from Customer.io.

Add a person to a segment

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add a person to one of your manual segments in Customer.io.

Add multiple rows to spreadsheet

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add up to 5 rows to the bottom of the first worksheet of a spreadsheet you specify. Note: a new spreadsheet is created after 2000 rows.

Add row to spreadsheet

Pro icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add a single row to the bottom of the first worksheet of a spreadsheet you specify. Note: a new spreadsheet is created after 2000 rows.

Add row to top of spreadsheet

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will insert a single row directly below the header row (row 1) of the first worksheet of a spreadsheet you specify, pushing existing data down.

Create or update a person

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a person in Customer.io, or update them if they already exist, setting the attributes you provide.

Create spreadsheet

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new blank spreadsheet in a Google Drive folder you specify. If a spreadsheet with the same name already exists, no new file is created.

Post to channel

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This Action will post a message to the channel you choose in Slack.

Remove a person from a segment

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will remove a person from one of your manual segments in Customer.io.

Send a transactional message

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will send a transactional message to a person using a transactional message template you have set up in Customer.io.

Suppress a person

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will suppress a person in Customer.io so they stop receiving messages.

Track an event

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will record a custom event for a person in Customer.io, which can start or advance that person's journeys and campaigns.

Trigger a broadcast

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will trigger an API-triggered broadcast in Customer.io so it sends to its configured audience.

Add a person to a segment

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add a person to one of your manual segments in Customer.io.

Add multiple rows to spreadsheet

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add up to 5 rows to the bottom of the first worksheet of a spreadsheet you specify. Note: a new spreadsheet is created after 2000 rows.

Add row to spreadsheet

Pro icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add a single row to the bottom of the first worksheet of a spreadsheet you specify. Note: a new spreadsheet is created after 2000 rows.

Add row to top of spreadsheet

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will insert a single row directly below the header row (row 1) of the first worksheet of a spreadsheet you specify, pushing existing data down.

Cell updated in spreadsheet

Pro icon
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a particular cell is updated within the spreadsheet you specify.

Create or update a person

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a person in Customer.io, or update them if they already exist, setting the attributes you provide.

Create spreadsheet

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new blank spreadsheet in a Google Drive folder you specify. If a spreadsheet with the same name already exists, no new file is created.

Current value of a cell

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns the current value of a single cell in your spreadsheet.

Current values of a row

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns the current values in a given row. Values from columns A-Z are available as ingredients.

History of rows added to spreadsheet

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a new row is added to a spreadsheet you specify.

History of spreadsheets added to folder

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a new spreadsheet is added to a Google Drive folder you specify. Note: only works for spreadsheets created after the Applet turned on.

History of when Cell was updated in spreadsheet

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a particular cell was updated within the spreadsheet you specify.

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About Google Sheets

Google Sheets lets you create and edit spreadsheets stored on your Google Drive. Turn on Applets to monitor specific cells in your spreadsheets as well create news docs, rows, and cell updates.

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About Customer.io

Customer.io is a customer engagement platform that helps marketing and lifecycle teams turn customer data into personalized messages across email, SMS, push, in-app, and other channels. Use it on IFTTT to feed real-world activity into Customer.io, manage segments, and trigger messages. Visit customer.io.

Explore Customer.io

About Slack

Slack brings all your team communication into one place. Turn on Applets to bring important information into channels, quickly share photos, automate reminders, and much more.

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More integrations with Slack

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