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Telegram New message with key phrase to @IFTTT. PagerDuty Update incident status.

Update PagerDuty incident when sending Telegram message to @IFTTT

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How this automation works

Quickly update your PagerDuty incident status by sending a message to the @IFTTT bot in Telegram. This Applet runs whenever you send a Telegram message containing a specific key phrase to @IFTTT, updating the linked incident’s status in PagerDuty automatically. Great for on-call engineers or support staff who need to acknowledge or resolve incidents hands-free. Customize the message to fit your tone.

If
Telegram icon
Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This trigger fires when you send a text message with a key phrase to the @IFTTT bot on Telegram.
TriggeredAt AuthorName AuthorUsername Text HTML
Then
PagerDuty icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will update the status of an incident.
incident_id status

Services used in this Applet

Create your own Telegram and PagerDuty workflow

Create custom workflows effortlessly by selecting triggers, queries, and actions. With IFTTT, it's simple: “If this” trigger happens, “then that” action follows. Streamline tasks and save time with automated workflows that work for you.

21 triggers, queries, and actions

New incident assigned to me

Pro icon
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
Fires when a new incident gets assigned to the current user.

New message in a group

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This trigger fires when any user sends the /ifttt command to the source group.

New message with key phrase in a group

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This trigger fires when a user sends a message with the /ifttt command and a key phrase to the source group.

New message with key phrase to @IFTTT

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This trigger fires when you send a text message with a key phrase to the @IFTTT bot on Telegram.

New oncall shift starts for me

Pro icon
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
Fires when a new oncall shift starts for the current user.

New photo in your channel

Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new photo is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.

New photo to @IFTTT on Telegram

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This trigger fires when you send a photo to the @IFTTT bot on Telegram.

New post in your channel

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This trigger fires when a new message is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.

History of messages in a group

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when any user sends the /ifttt command to the source group.

History of messages with key phrase in a group

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a user sends a message with the /ifttt command and a key phrase to the source group.

History of messages with key phrase to @IFTTT

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when you send a text message with a key phrase to the @IFTTT bot on Telegram.

History of photos in your channel

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a new photo is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.

History of photos to @IFTTT on Telegram

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when you send a photo to the @IFTTT bot on Telegram.

History of posts in your channel

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a new message is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.

List incidents

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
Returns a list of incidents.

Create a new incident

Pro icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new incident in PagerDuty.

Send message

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will send a text message to a Telegram chat.

Send mp3

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will send an mp3 to a Telegram chat.

Send photo

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will send a photo to a Telegram chat.

Send video

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will send a video to a Telegram chat.

Update incident status

Pro icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will update the status of an incident.

Create a new incident

Pro icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new incident in PagerDuty.

History of messages in a group

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when any user sends the /ifttt command to the source group.

History of messages with key phrase in a group

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a user sends a message with the /ifttt command and a key phrase to the source group.

History of messages with key phrase to @IFTTT

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when you send a text message with a key phrase to the @IFTTT bot on Telegram.

History of photos in your channel

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a new photo is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.

History of photos to @IFTTT on Telegram

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when you send a photo to the @IFTTT bot on Telegram.

History of posts in your channel

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns a list of when a new message is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.

List incidents

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
Returns a list of incidents.

New incident assigned to me

Pro icon
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
Fires when a new incident gets assigned to the current user.

New message in a group

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This trigger fires when any user sends the /ifttt command to the source group.

New message with key phrase in a group

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This trigger fires when a user sends a message with the /ifttt command and a key phrase to the source group.

New message with key phrase to @IFTTT

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This trigger fires when you send a text message with a key phrase to the @IFTTT bot on Telegram.

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More on Telegram and PagerDuty

About Telegram

Use IFTTT to automatically message with Telegram. Do more with the Telegram web app. Pure instant messaging — simple, fast, secure, and synced across all your devices. Connect with some of the IFTTT applets below, or build customized integrations using the Telegram Bot Platform.

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About PagerDuty

PagerDuty's Platform for Real-Time Operations integrates machine data & human intelligence to improve visibility & agility across organizations. PagerDuty gives you real-time visibility into your critical apps and services all in one place, driven by the full-service ownership model.

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